Shipping & Delivery

All orders are processed Monday through Friday, from 9:00 AM to 12:30 PM (CET) excluding Italian holidays (January 1st and 6th, Easter Monday, April 25th, May 1st, June 2nd, August 15th, November 1st, December 8th, 25th and 26th).

As soon as your order has been shipped, you will receive a shipping confirmation email with the details provided at the time of purchase.

 

Costs and time 

Lara Chamandi offers free worldwide express shipping for orders over €500,00. Delivery timing is estimated from the time your order is shipped. Please, note that the timing is provided as guideline only. 

Pre-order items will be shipped on the estimated date indicated on the product description page.

 

AREA

FEE

DELIVERY TIME

DUTY

Italy

€10,00 – Free for orders over €500

1-2 business days

 

Europe

€15,00 – Free for orders over €500

2-3 business days

 

UK

€15,00 – Free for orders over €500

2-3 business days

DAP*

UAE

€40,00 – Free for orders over €500

4-5 business days

DAP*

USA, Canada

€30,00 – Free for orders over €500

3-4 business days

DAP*

Oceania

€40,00 – Free for orders over €500

4-5 business days

DAP*

Asia

€40,00 – Free for orders over €500

4-5 business days

DAP*

 

*DAP: Delivery At Place - if any, customs and import duties shall be borne by recipient.

 

Taxes and duties 

All prices shown on our site are expressed in Euros inclusive of taxes but excluding customs duties.

Our warehouse is located in Italy, for all orders shipped outside of the European Union, import taxes and customs duties shall be borne by the recipient.
In these cases, we recommend that you enter your tax code (CF, NIN, SSN, etc.) at check-out as it could speed up customs clearance processes.

Unfortunately, we cannot estimate how much duties you will pay as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information contact your local customs office.

Lara Chamandi takes no responsibility for any costs and/or taxes and/or delays due to customs.

 

Orders

To purchase a Lara Chamandi product you need to create an account. To do so, please visit this page

 

How to place an order

  1. Crete an account or log-in if you already have one
  2. From the item page, select the desired color and size of the product
  3. Add the product to your Shopping Bag
  4. Once you have finished shopping, click the "Proceed to checkout" button in your Shopping Bag
  5. Enter your shipping address
  6. Select a shipping and a payment method
  7. Check that the information you entered is correct and click "Buy".

If you are paying with a credit card, before completing your purchase you may be asked for a secondary authentication in order for your payment to be authorized. In this case, you will need to insert a one-time password, an SMS code, or another authentication method, in accordance with the established procedures of the credit card provider.

You will receive a confirmation email shortly after with the details of your order. From this moment on, our warehouse will take care of everything and as soon as the order ships, we will notify you with another confirmation email.

 

Pre-order

A pre-order is the reservation of an item that is not yet available for sale, but will soon be. An estimated delivery date is indicated for each pre-order item within the Website.

 

Order tracking

To know where exactly your order is, please use the link received in the order confirmation e-mail.

 

Order status

The following are the statuses in which your order may be:

  • Confirmed: your order has been received and confirmed by the system
  • Processing: your order is currently being processed by our logistics team
  • Shipped: your order has been shipped

 

Order changes 

If you require any changes to your order, including change of delivery address and/or item sizing, make sure to contact our client support team immediately.

Please note that, unfortunately, orders that have already been processed it cannot be modified.

 

Rejected orders

Shipments that are rejected by the recepient will result in the client incurring redirection fees.

 

Payments

Payment processing of our online store consists of two main steps: authorization and capture.

    1. Authorization: Once the order is placed using your preferred payment method, your financial information is sent for authorization to the payment processor. The authorization step confirms whether the payment method is valid, and that there are sufficient funds to cover the transaction. If the payment processor authorizes the transaction, the amount of your order will remain reserved for a period of 7 days. After this period, if we do not proceed with the capture step your funds will be released and made available to you again.
    2. Capture: We proceed with the capture step right before shipping your order. In the capture step we request the payment processor to deduct the funds previously reserved for the transaction from the account associated with the payment method (i.e. credit/bank account). This step takes place usually within 2 business days from the date of your order. 

Payment methods

You can use the following payment methods:

Credit/Debit cards

You can pay by Visa, Mastercard, American Express and Maestro.
Visa and Mastercard are verified by a secure code. Payment is debited from your card once you place the order.

Mobile Wallets & Payment Apps

You can pay via Apple Pay, Google Pay, shopPay, PayPal and Klarna.

Klarna: allows you to pay for your order through the "Buy now, pay later" method, i.e. splitting the payment into three different monthly installments. The minimum expense that can be financed by Klarna is € 35.00, the maximum € 1500.00. For amounts over € 1500.00 it is not possible to use Klarna.

Paying with the aforementioned apps and mobile wallets will redirect you on their website for the payment and no banking information transits via www.larachamandi.com

Payment is therefore secure by the partners in charge of managing financial transaction and the order will be recorded and validated on acceptance of the payment by the banking service.

NOTES:

PayPal:
PayPal allows you to pay your order in three different instalments.
“Pay in 3 instalments” is a credit allowing you to pay in three interest-free instalments for the eligible purchases (from EUR 30 to EUR 2,000) that you made using your PayPal account.
For further details, please visit the PayPal.com website

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